About LearningLab
What is LearningLab?
LearningLab is BeneMoney’s financial education portal, available to eligible benemoney customers at no cost. It provides educational resources designed to help customers improve their financial knowledge and build confidence in managing their finances.
Is LearningLab free?
Yes. LearningLab is completely free for organizations who have BeneMoney implemented. You do not need to have taken out a BeneMoney loan to have access to the LearningLab. There are no subscription fees, enrollment costs, or hidden charges.
What topics are available in LearningLab?
LearningLab includes educational content on topics such as:
- Budgeting
- Credit card debt
- Debt management
- Financial planning
- Saving
- Spanish
- Additional topics may be added over time.
Eligibility & Access
Who can access LearningLab?
LearningLab is available to employees at all participating BeneMoney customers. Minimum eligibility requirements are not in place for the LearningLab.
How do customers access LearningLab?
Customers can access the LearningLab by:
- Login to your BeneMoney account
- Click into Financial Resources
- Create your LearningLab account
- We recommend using the same email you use for your BeneMoney account
- Start exploring!
Do customers need a separate account?
Yes, all users will have a BeneMoney account and a LearningLab account. We recommend using the same email for each.
*At some point, we will hopefully be able to utilize SSO across the two platforms.
I forgot my password. What should I do?
Customers should use the password reset option available on the login page.
Password Reset Link: https://benemoney.learnuponus.com/users/password/new
If a customer continues to experience difficulties, please reach out to Wendell Bouwman: wendell.bouwman@sunrisebanks.com
Can customers access LearningLab on mobile devices?
Yes. LearningLab can be accessed from smartphones, tablets, laptops, and desktop computers.
Using LearningLab
How do customers get started?
After logging in, customers can browse available courses, lessons, articles, and educational resources. They can enroll themselves in learning journeys or watch ad hoc educational videos. They also have access to free credit counseling, and they can find the number in the LearningLab.
For credit counseling: 855-283-6774
Is there a required curriculum?
No. Customers may choose the topics that interest them most and learn at their own pace.
How long do courses take?
Course lengths vary depending on the topic and content. Each course has an estimated time to complete listed on it.
Can customers leave and return later?
Yes. Customers may return to LearningLab whenever they would like to continue learning.
Does completing LearningLab content impact a customer's loan status?
No. LearningLab is an educational resource only and does not affect loan approval decisions, loan terms, payment obligations, or account standing.
Free Credit Counseling
How much does credit counseling cost?
There is no charge for a credit counseling session.
How many credit counseling sessions can one take?
Unlimited. There is no set amount available for one person.
How does a customer get connected with a credit counselor? Do they need to make an appointment?
Credit counseling is completed via phone. No appointment is necessary to speak with a financial counselor.
Monday-Thursday – 8:00 AM - 10:00 PM EDT
Friday – 8:00 AM - 8:00 PM EDT
Saturday – 9:00 AM - 6:00 PM EDT
Phone number: 877-337-3399
What will a customer need for their initial session?
One of the first things a counselor will do is put together their budget. Having an idea of their income and expenses is helpful. Pro tip: If they have billing statements handy, even better.
Will customers’ information be confidential?
Yes, all customer information is secure and confidential. Our partner, Greenpath, will not share your information with anyone without your permission. Greenpath also does not report anything to credit bureaus.
Privacy & Security
What information does LearningLab collect?
LearningLab may collect information necessary to provide access to educational content and improve the user experience. During LearningLab account creation, BeneMoney only asks for first name, last name, email and company.
Is customer information protected?
Yes. BeneMoney is committed to protecting customer information in accordance with applicable privacy and security standards.
Troubleshooting
The customer cannot log in.
Verify:
- The customer is eligible for LearningLab access (all BeneMoney customers have access)
- Username/email is entered correctly
- Password is entered correctly
- Password reset has been attempted
If unresolved:
- Email: support@benemoney.com
The LearningLab page is not loading.
Check yourself first to identify if it is an isolated issue or not.
Ask the customer to:
- Refresh the page
- Try a different browser
- Clear cache and cookies
- Try another device
- Check their internet connection
If the issue persists:
- Email: support@benemoney.com