Handling Missed or Skipped Deductions

This page explains what HR or payroll administrators should do if an employee’s BeneMoney loan deduction is missed or intentionally skipped. Because accurate payroll deductions are essential for the loan repayment process, it’s important to notify BeneMoney whenever a deduction does not occur as expected. 

If a Deduction Was Missed 

A missed deduction means the employee should have had a BeneMoney payroll deduction processed during a payroll cycle, but no deduction was taken. 

What to Do 

1. Email accountmanagement@benemoney.com. 
2. Include the following details:  
   1. Employee name 
   2. Any extra identifiers if you can (Loan number. Employee id, etc.) 
   3. Payroll date where the deduction was missed 
3. Confirm which upcoming payroll period the missed deduction will appear on. 

This helps ensure payments are applied correctly and loan balances remain up‑to‑date. 

If a Deduction Was Skipped Intentionally 

What to Do 

1. Email accountmanagement@benemoney.com 
2. Provide:  
   1. Employee name 
   2. Payroll date the deduction was skipped 
   3. Reason the deduction was intentionally not taken 

Documenting the reason allows BeneMoney to maintain accurate records and ensure proper handling of future deductions. 

This can help avoid negative impacts on your employee’s credit.